Refund & Cancellation Policy

1. Order Cancellation

Due to the digital nature of the diamonds, orders cannot be cancelled once they have been processed and the diamonds have been credited to the provided Ola Party User ID.

2. Refund Eligibility

Refunds are only provided in the following scenarios:

• If we are unable to process your order due to technical issues on our end.
• If you accidentally made a duplicate payment for the same order.

3. Non-Refundable Scenarios

We do not offer refunds if:

• You provided an incorrect Ola Party User ID and the diamonds have already been delivered to that incorrect ID.
• You changed your mind after the transaction is complete.

4. Process for Refunds

If you believe you are eligible for a refund, please contact our support team via WhatsApp with your Payment Reference ID within 24 hours of the transaction.